Support
Frequently Asked
Everything we're asked most often — ingredients, rituals, shipping and returns. If your question isn't here, write to us.
- What makes Khan Wellness products different?
- Every product is handcrafted in small batches in Vancouver, BC using pure botanical and essential oil blends — no synthetic fragrance, parabens, or dyes. All-natural, vegan, cruelty-free, packaged in reusable violet glass.
- Are your products safe for sensitive skin?
- Our formulas are gentle and plant-based, but everyone's skin is different. We recommend a patch test before first use, and if you're pregnant, nursing, or have a medical condition, check with your physician before use.
- How do I use a Pure Oil Blend / Roll-On?
- Apply to pulse points or add a few drops to bath water as part of your daily ritual.
- How do I use a Mist?
- Mist onto face, body, or space as desired — a few of our mists (like Refresh) are designed specifically for hand/feet/surface use; check the product's directions for specifics.
- Where do you ship?
- Canada, the United States, and internationally. See our Shipping Policy for delivery estimates — note that international and US orders may be subject to customs duties and taxes charged on arrival, which aren't included in your order total.
- What's your return policy?
- Unopened items can be returned within 30 days of delivery. See our Refund Policy for full details — opened body care items can't be returned for hygiene reasons.
- Do you offer gift cards?
- Yes — Khan Wellness gift cards are available in $25, $50, $100, $200, and $250 CAD.
- How should I store my products?
- Keep in a cool, dry place out of direct sunlight. Body butters may soften in heat — this doesn't affect quality.
- Do you test on animals?
- Never. All Khan Wellness products are cruelty-free.
Still have a question? Contact the studio.